Digital Gift Cards FAQ

Common Questions

Is there a monthly fee? No. Activation is free and there is no subscription. The only cost is the 3% platform fee taken from each card sold, on top of Stripe's card processing.

What do I earn? Half of the 3% platform fee on every card sold by every one of your clients. It is held for 7 days, then sent to your connected Stripe account, or added to your profit wallet and paid out by your preferred payout method if you have no Stripe connected.

Does the client need a Stripe account? They can create one during the connect step in about two minutes, or sign in to an existing one.

Who handles refunds? The client, from their Stripe dashboard, since the money went to them. They then void the card in the Cards section.

What currency are cards in? Your store's currency.

Do cards expire? Cards are valid for 5 years from purchase.

Can a card be used more than once? Yes. Any amount up to the balance can be redeemed each visit.

Can the client cancel? Yes, from Services on your storefront. The public page stops accepting purchases immediately.

Can the business take payments in person? The page is online only. For in-person sales the business can open their own page on a tablet at the counter.