Getting Started with Reputation Management

What is Reputation Management?

Reputation Management gives your clients a white-label platform to win more 5-star reviews and protect their public rating — a direct competitor to Vendasta, Birdeye, and Podium, running under your brand. It pulls reviews from Google, Yelp, and Trustpilot into one inbox, drafts AI replies, collects new reviews through a smart "review funnel," audits their business listings, and turns great reviews into website widgets and social images.

Logging in

1. Direct your client to the reputation portal on your storefront domain at your-storefront.com/reputation (for example shop.yourbrand.com/reputation) — fully white-labeled, no third-party branding anywhere. The link is included in the welcome email sent when you activate their account.
2. They sign in with the email and password from their welcome email.

Sidebar navigation

The sidebar groups everything into three sections plus Dashboard and Settings:

Reviews

• Review Inbox — read and reply to every synced review (with an unread-count badge)
• Collect Reviews — send review requests, share the review link/QR, embed the collector
• AI Responder — configure AI reply behavior and templates

Presence

• Locations — add businesses, connect review sources, set branding and funnel routing
• Listings — multi-directory presence audit and Google listing completeness

Grow

• Review Widgets — embeddable website widgets
• Competitors — track and benchmark rival businesses
• Reports — client-ready reputation report (print/PDF)
• Insights — AI-mined themes from review text
• Social — turn a review into a shareable social image

Dashboard overview

The Dashboard opens with a setup checklist (add a location, connect Google, send the first review request, add a review widget, add the SEO widget) that disappears once complete. It shows the per-location review link and QR code, a 30-day funnel strip (Sent → Rated → Public reviews → Intercepted), Reputation Score, total reviews, needs-response and unread counts, rating distribution, sentiment split, and per-platform breakdown. A location selector at the top drives the whole page.

Reseller notes

The product is fully brandless to the end customer — it never mentions the platform or any underlying vendor. Each account supports up to 25 business locations. The headline feature to sell: the review funnel sends happy customers to public review sites and catches unhappy ones privately first.