Activating a Phone Number for a Client

Step-by-Step Activation

1. Open the Add Client form in your reseller panel (Clients section).
2. Enter the client details (name, email).
3. Enable Business Phone Number in the services list. You will see a phone number search appear.
4. Select a Country (US, Canada, UK, or Australia). US and Canadian numbers are available instantly. UK and Australian numbers require a one-time business registration first (see below).
5. Choose Local or Toll-Free:
   • Local — a number with an area code from a specific city
   • Toll-Free — 800, 833, 844, 855, 866, 877, 888 (free for callers to dial)
6. Search by Area Code (for local) — Enter a 3-digit area code (e.g., 305 for Miami, 213 for LA).
7. Pick a Number from the available list. Hit Select.
8. Choose Billing Cycle — Monthly, Quarterly, Bi-Annual, or Annual.
9. Submit Order — the number is provisioned within seconds. Your wholesale cost is deducted, your client gets a welcome email.

UK & Australia Numbers: One-Time Business Registration

Telecom regulators in the UK and Australia require a verified business registration before any phone number can be issued there. This applies to every provider industry-wide and is done once per business.

1. Select UK or Australia in the country picker. If no approved registration exists yet, a registration form appears in place of the number search.
2. Fill in the business details — legal business name, registration number (e.g. Companies House number for the UK), website, an authorized representative, and a real street address inside that country. The address is what the regulator verifies, so use the business the number is for.
3. Submit. Review typically takes a few business days. A confirmation email is sent right away, and another the moment the registration is decided.
4. Once approved, the number search unlocks automatically for that country and every future number there is instant — no re-registration needed.

Whose business gets registered? The registration names the business the number belongs to. If the number is for your client's company, the best practice is for the client to register their own business — they can do this themselves from your storefront checkout or inside the AI Voice Agent app. If you register from the panel, the registration is under the business details you enter.

What the Client Receives

After activation, your client gets a branded welcome email containing:

• Their new business phone number
• Login link to the Phone Manager (on your storefront)
• Setup instructions

Multiple Numbers Per Client

You can give a single client multiple phone numbers — each is a separate service with its own forwarding, voicemail, and call log. Useful for clients with multiple business locations or departments.