Billing, Multiple Sites and Cancellation
Renewals
Business Website renews on the cycle chosen at activation. Panel and API orders renew from your wallet; storefront orders renew through the client's Stripe or PayPal subscription and your wallet is charged wholesale at each renewal. Volume discounts do not apply to this product.
Multiple sites
One subscription is one website. To give a client a second site (another business, a second location, a landing-page site), order Business Website again for the same client. Each site has its own brief, stage and change-request thread, and the Website Manager lists them side by side.
Cancelling
- Action: Under Active Services, open the service and click Cancel. Renewals stop and the client keeps the site until the end of the period they paid for.
- Clients can also cancel from My Account on your storefront, with the same end-of-period behaviour.
When the paid period ends, the site is taken offline and the client is told by email. If they come back later, a new order restarts the build from their saved brief.
Failed renewal
If a wallet renewal fails for lack of funds the service goes into the normal grace period and retries daily. If it is not renewed by the end of the grace period it is suspended: the site is paused, the client is emailed that payment is needed, and you are notified. Reactivating the service from Active Services (or a successful storefront payment) resumes everything automatically — the stage, the brief and the request history are kept.
API
Business Website can be ordered through the REST API with product_key: business_website and an optional billing_cycle. The response includes the Website Manager URL and brief_required: true. See API Access in the panel for the full request and response.