Reputation Management and Reseller Tips

The Reputation Management feature is what makes this product different from QuickBooks/FreshBooks for service businesses — every paid invoice can automatically request a Google or Yelp review. Reviews drive new business; this feature stacks them while clients aren't paying attention.

Setting up review automation

1. Go to Settings → Reputation Management
2. Enter Google Business Profile URL — the link customers use to leave a Google review
3. Enter Yelp URL (if applicable to the business)
4. Toggle Send review requests after payment on
5. Save

How it works

1. Customer pays an invoice via Stripe
2. System waits a configurable delay (default: 1 hour) — gives the customer time to settle from the transaction
3. Sends a polite email: "Thanks for your business! If you enjoyed our service, would you mind leaving a quick review?"
4. Email includes both Google and Yelp links (whichever the client configured)
5. Customer clicks, lands on the review page, leaves a review (or doesn't — but the option is there)

Best practices

• Email timing matters. 1 hour after payment is the sweet spot — too soon feels transactional, too late and they've forgotten.
• Don't request reviews from unhappy customers. The platform doesn't filter — encourage clients to manually disable for any flagged accounts.
• Mention the review request during the job — "I'll send you a quick email asking for a Google review later — would you mind leaving one?" — converts 3× better than the cold ask via email alone.
• Respond to all reviews — both positive and negative. Clients should set a daily reminder to check and respond. The platform doesn't do this for them.

Why reviews matter

• Google ranks businesses with more recent positive reviews higher in local search
• Conversion rate from local search → call/visit jumps significantly above 4.5 stars with 50+ reviews
• Reviews are permanent — they keep delivering value years after the work was done

For local service businesses (the primary buyers of this product), reviews are the single highest-ROI marketing activity. Automating them while they invoice is a free flywheel.

Reseller positioning angles

For contractors and trades

"Invoice on the job site, get paid before you leave, automatically collect 5-star reviews." This is the ideal pitch — speed, payment, and growth in one message.

For agencies

"Replace QuickBooks for your clients. AI pricing means they don't under-bill, recurring invoices means consistent cash flow, branded for your agency." Sells well to design and marketing agencies.

For freelancers

"Look professional, get paid faster, build a 5-star reputation automatically." Lower-priced retail tier ($19–$29) works for solo freelancer audiences.

Cross-sells

• Web Hosting + WordPress site — they need a website to host the Google review widget
• Web Design Services — clients with no website yet are a captive market
• SEO — once they have reviews, ranking higher amplifies the value
• Social Media Automation — schedule "5-star review" celebration posts automatically

Common questions

Can clients send invoices without Stripe?

Yes — invoices send fine without Stripe connected; clients just have to mark them as paid manually. But payment speed drops significantly without the one-click Stripe link.

What about international customers?

Stripe supports 40+ countries. Multi-currency invoicing is supported. Tax handling for international transactions is up to the client and their accountant.

Can the platform handle large invoice volumes (1000+/month)?

Yes — most performance ceilings are on the Stripe side, not the platform side. For very high volume, suggest annual billing to avoid auto-renewal complications.

Are there limits on storage for attachments?

Per-account storage caps apply but are generous for typical service businesses (multi-GB). Heavy users with photo-heavy invoices may hit limits — open a ticket if so.