Suspend, Cancel or Delete
| Action | What happens | Undo? |
|---|---|---|
| Suspend | The client loses access; everything is kept. | Yes, Reactivate any time. |
| Cancel | Renewals stop. The client keeps access until the end of the period they paid for, then it ends. | Yes, until the period ends. |
| Delete | The service and its data are removed now. | No. |
Which to Use
- A client is late paying, or you need a pause: Suspend.
- A client is leaving: Cancel, so they keep what they paid for.
- A test or a mistake: Delete.
Clients can also cancel from their account on your store, which stops renewals the same way.