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Refunds, Renewals and Failed Payments

Last updated Oct 24, 2026

Refunding Your Client

Your clients paid you, so refunds to them come from you: in your Stripe or PayPal dashboard, or however they paid you manually.

Wholesale Refunds

If an activation fails, the wholesale cost goes back to your wallet automatically.
Downgrading a plan takes effect right away, with no refund for the rest of the period.
Wallet balance itself is non-refundable.
For anything else, open a ticket in Support with the service and the reason.

When Renewals Fail

Your wallet can't cover it: 3-day grace period, an email to top up, then the service is suspended.
Your client's card declines: the service is suspended straight away and you're emailed. It resumes once they pay.